National reporting procedures for cyberbullying, hate speech and hate crime

Reporting hate crimE 

National police

Web: www.npu.gov.ua/uk/

Reporting Hate Speech and Cyberbullying

National police

Some forms of public expression of hate are covered by the criminal code and can be reported to the police.
Web: www.npu.gov.ua/uk/

Center of Social Liberties NGO

The organization supports victims to report on-line and follows up on the report with police officials.
Web: noborders.org.ua/category/sferi-diyalnosti/zlochini-na-grunti-nenavisti/

Reporting hate speech and hate crime
 

Polisen (police)

Website: polisen.se
Phone:+46 114 14

Reporting cyberbullying

If the cyberbullying is connected to the school one should report it to the school management or a teacher. For other cases one can turn to the police.

Reporting hate speech and hate crime 

Police

”Public Incitement to Hatred, Violence or Intolerance” can be report at the police. 
Web: www.policija.si/eng
e-mail: gp.policija(at)policija.si 

Hotline ‘Spletno oko’

It also coordinates follow up on reports submitted via the report buttons on some Slovenian online media sites
Web: safe.si/spletno-oko 
email: info@spletno-oko.si

Anti-Hate Speech Council

NGOs run initiative
Web: www.mirovni-institut.si/govor/ 
Email: sovraznigovor@mirovni-institut.si

Human Rights Ombudsman (Varuh človekovih pravic RS)

To report hate speech/crime and discrimination conducted by public authorities. 
Web: www.varuh-rs.si/index.php?L=6 
Email: info@varuh-rs.si
 

Reporting cyberbullying

National Awareness Centre Safe.si

Web: https://safe.si/
e-mail: info@safe.si 

National helpline TOM TELEFON 

Web: www.e-tom.si/ 
Phone: 116 111, daily between 12.00 and 20.00
Online chat room: http://www.e-tom.si/klepetalnica

Reporting hate speech and hate crime

Safer Internet Centre (CISpt) – Hotline (Linha Internet Segura)

For reporting any kind of illegal (criminal) content in internet (cooperating with cybercrime police). 
Website: linhaalerta.internetsegura.pt/

ILGA 

Helpline for support and information LGBT related hate speech and crime
Phone: 218 873 922
Website: ilga-portugal.pt/actividades/laish.php

Discrimination Watch online report tool:
Website: ilga-portugal.pt/observatorio/

APAV (Portuguese Victims Support Association)

Phone: 116 006
Website: www.apav.pt/

Governmental online mechanism for crimes reports

Website: queixaselectronicas.mai.gov.pt

Reporting cyberbullying

Safer Internet Centre (CISpt) - HOTLINE (LINHA INTERNET SEGURA)

Helpline (Linha Ajuda) – Online chat, phone and email. 
Phone: 800 21 90 90 (Free!)
Website: www.internetsegura.pt/linha-ajuda   

APAV (Portuguese Victims Support Association) 

Helpline
Phone: 116 006
Website: www.apav.pt/

IAC (Supporting Children Institute)

Helpline for children – online chat, email and phone.
Phone: 116 111 
Website: www.iacrianca.pt/index.php/setores-iac-sos/apresentacao-sos

Reporting hate speech 

Kripos - National Criminal Investigation Service

Website: https://ccis.no/partnere/national-criminal-investigation-service/
Email: kripos@politiet.no
phone: +47 23208000
Address:     Brynsalléen 6, 0667 Oslo, Postboks 8163 Dep., 0034 Oslo

FRI – Foreningen for kjønns- og seksualitetsmangfold 

The Norwegian Lesbian, Gay, Bisexual and Transgender Organisation 
Website: www.ikkefinndegidet.no 
Email: post@foreningenfri.no

Reporting hate crime 

“Report racism”

Email: epost@antirasistisk-senter.no
Website: www.antirasistisk-senter.no/meld-fra-om-rasisme/
Phone: +47 23 13 90 00
Fax: +47 23 13 90 13
Address:     Antirasistisk Senter, Storgata 25, Postboks 244, Sentrum, 0103 OSLO

Reporting hate speech, hate crime and cyberbullying

Police

Hate speech can be reported to the police as any other crime. The report will be reviewed in close liaison with the prosecutor for possible follow-up. 

NGO “Prima”

ONLINE counselling by NGO Prima via e-mail, online form, and the Facebook page of NGO Prima.
Website: www.nvoprima.org
Facebook: www.facebook.com/ngoprima 
Phone: +382 69 416 448 mob
Fax: +382 20 612 089
Email: nvoprima@yahoo.om
Adress: AntonaCehova street, No 4, 81000 Podgorica, Montenegro

Forum MNE

Reporting of ONLINE hate speech, developed for the No Hate Speech Movement campaign in Montenegro.
Website: forum-mne.com/nohatespeech/  
Tel/fax: +382 20 602 710
Address: Bratstva i jedinstva 4, 81 000 Podgorica, Montenegro

Reporting hate speech and hate crime

Kanner-Jugendtelefon

For advice and counselling by phone or via online form:
General website: www.kjt.lu
Children    
phone: 116 111
website: https://www.kjt.lu/fr/enfants
Adolescence:
Phone: 116 111
Website: https://www.kjt.lu/fr/adolescents
Parents: 
Phone: 26 64 05 55
Website: https://www.kjt.lu/fr/parents

BEE-Secure

Reporting of illegal content online, including racism, discrimination is done online at Bee-Secure Stopline. For counceling and advise Bee-secure has a helpline

Website: stopline.bee-secure.lu
Helpline: 8002-1234

Reporting cyberbullying

Kanner-Jugendtelefon

National help line : 116 111
https://www.bee-secure.lu/
www.kjt.lu 

Reporting hate speech and hate crime

State Police

For crimes committed against Article 150 Incitement of Social Hatred and Enmity
Website: http://www.vp.gov.lv/
Phone: + 371 67075212
Email: kanc@vp.gov.lv 

Security Police

For crimes committed against Article 78 of the criminal code: Triggering of National, Ethnic and Racial Hatred
Website: dp.gov.lv
Phone: +371 67208964

Latvian Centre for Human Rights 

Report of hate speech and crime on all grounds in Latvia, Russian and English
Website: cilvektiesibas.org.lv/en/database/report-hate-crime/ http://cilvektiesibas.org.lv/en/database/report-discrimination/
Email: office@humanrights.org.lv

LGBT union “Mozaika”

Report of hate speech and crime on all grounds, but specially LGBT related
Website: www.naidanoziegumi.lv/zino-par-naida-noziegumu 
Email: office@mozaika.lv  

Reporting cyberbullying

Net-safe Latvia 

The NGO deals with all reports of hate speech, including especially cyberbullying.
Website: www.drossinternets.lv/page/32 
Email: info@drossinternets.lv 
 

Reporting hate speech, hate crime and cyberbullying

i-report - ENAR Ireland 

People can report racism online and through community based partners, i.e. NGOs who are part of ENAR network
Website: www.ireport.ie/

Immigrant Council of Ireland

Provides support, information and appropriate referrals to people who have experienced or witnessed racist incidents in Ireland via the Racism Hotline
Phone: (01) 645 8058
Website: www.immigrantcouncil.ie/

Police

People can report racist, religious, xenophobic, sectarian and homophobic hostility in person to a police officer. The reports are followed up as any other crime.
Website: www.garda.ie/
 

Reporting hate speech

Racist Violence Recording Network (RVRN)

Greek Ombudsman 

Hellenic Police – Services for Combating Racist Violence 

General Secretariat for Gender Equality

Reporting cyberbullying

Hellenic Police – CyberKid of the Cyber Crime Division

Greek Safer Internet Centre

Reporting hate speech and hate crime

The Ministry of Interior

The ‘red button’ site allows for report of hate speech and hate crime.
Website: http://redbutton.mvr.gov.mk/

Various local and regional organisations and the Ombudsman office can also be contacted for more information on how to deal with hate speech.
Website: http://ombudsman.mk/en
 

Reporting cyberbullying, hate speech and hate crime online

Police

With the ‘virtual police officers’ cyberbullying, and other suspicious information on the internet, that is not of an urgent/emergency nature can be reported.
Website: https://www.poliisi.fi/finnish_police/police_in_the_social_media  
https://www.poliisi.fi/nettip
For urgent issues it is recommended to call the police: 112

Reporting hate speech and hate crime

Finnish Red Cross

As part of the programme ‘Say no to racism’ hate crime and some forms of hate speech can be reported.
Website

Reporting hate speech and hate crime

Gender Equality and Equal Treatment Commissioner (ombudsman)

For reporting discrimination cases 
Website: http://www.vordoigusvolinik.ee/?lang=en

NGO Estonian Centre of Human Rights

For reporting cases of unequal treatment.
Website: https://humanrights.ee/vordne-kohtlemine-2/diskrimineerimine/

Police

There is no special mechanism set up to report hate speech online, except for social network administrators / group administrators.
However, hate speech can be reported to the Police. Hate crimes should always be reported to the police, specifically if there is an immediate danger to person’s life, health or property.
Website: https://www.politsei.ee/en/ 

Reporting cyberbullying

NGO ‘KivaSchoo’ deals with bullying in school in general.
Website: http://www.kivaprogram.net/estonia

Depending on the context, bullying and cyberbullying should also be reported to the school or employer if it occurs at the workplace.
 

Reporting Cyberbullying, hate speech and hate crime

Cybercrime Department of the Ministry of interior

It is possible to report cyberbullying within a more general reporting mechanism for non-urgent signals for cybercrime which is dedicated primarily to cyber-fraud and child-pornography.
For urgent cases people are advised to call the general emergency number 112. 
Website: www.cybercrime.bg  
phone: 112 (in case of emergencies and urgent matters)

Bulgarian Safer Internet Centre

The Bulgarian Safer Internet Centre operates a hotline and a helpline for victims of child online sexual abuse and exploitation, hate speech and cyberbullying involving minors.
Website: www.safenet.bg
Helpline: 124 123
Chat function on: www.safenet.bg
 

Reporting hate speech and hate crime

Individuals and organisations can report hate speech to national institutions but also to NGO’s which are specialized in specific types of discrimination.

Unia (Belgian Interfederal Equality Body)

Individuals as well as organisations can report (individual or more general) cases of discrimination, racism, hate speech, hate crime or cases of holocaust denial.
Website: http://www.unia.be/nl
Online form: http://www.unia.be/en/report-discrimination
Phone: 02 212 30 00
Email: info@unia.be 

Institute for the equality of women and men

If the complaint is related to gender based discrimination.
Website: http://igvm-iefh.belgium.be/fr/infos-et-aide
Email: egalite.hommesfemmes@iefh.belgique.be
Phone: 02 233 42 65

MRAX (Movement Against Racism, Anti-Semitism and Xenophobia) 

If the complaint is related to the so-called “racial” criteria. This NGO conducts disincentives and provides legal assistance to victims of discrimination.
Website: http://mrax.be/wp/victime-de-racisme/    
Email: juridique@mrax.be
Phone: 02 209 62 50

CCIB/CTIB (Collective Against Islamophobia in Belgium)

If the complaint concerns islamophobia. This NGO conducts disincentives and provides legal assistance to victims of discrimination.
Email: contact@islamophobia.be
Phone: FR 0484 05 79 77
NL 0488 93.20 02

CDJ (Journalistic ethics council) 

If the complaint is related to information media.
Website:lecdj.be/comment-introduire-une-plainte-au-conseil-de-deontologie-journalistique/ 
Email: cdj@lecdj.be 

Reporting cyberbullying

Police (hotline)

If the complaint is related to cyber harassment of an adult. 
Website: http://www.policelocale.be/5303/questions/criminalite-sur-internet/en-cas-de-cyber-harcelement-que-faire- 
Phone: 101

Steunpunt Algemeen Welzijnswerk, en de Vertrouwenscentra Kindermishandeling Helpline of the Flemish Department of Welfare

 If the complaint is related to any kind of cyber harassment. 
Phone: 1712

Service Ecoute enfants (hotline for children)

If the complaint is related to cyber harassment of an underage person.
Phone: 103
Website: http://www.103ecoute.be/ 

Complaint line of the Commissioner for Children's Rights of the Flemish Parliament 

If the complaint is related to cyber harassment of an under 18 years of age person. 
Phone: 0800 20808

Help/hotline of Child Focus, the centre for abused and missing children 

Is part of the Safer Internet Centre for Belgium for complaints related to cyber harassment of an underage person.
Phone: 116000
 

Reporting hate crime

Reports can be submitted through police and a helpline. 
Website: www.helpline.initiative.az
Website (for children): www.childhelpline.az
 

Reporting hate speech and hate crime

Meldestelle NS-Wiederbetätigung

For reporting of Neo-nazi, racist and antisemitic content on the internet or in news groups.
Website: http://www.bmi.gv.at/cms/bmi_verfassungsschutz/meldestelle/  
Email: ns-meldestelle@bvt.gv.at 

Meldestelle gegen radikal islamistische Videos

For reporting of radical Islamist videos of terrorist organisations or extremists, reported videos are redirected to Google or YouTube. 
Website: http://www.bmi.gv.at/205/videos.aspx
Email: stopextremists@bmi.gv.at 

Stopline – Meldestelle gegen Kinderpornografie und Nationalsozialismus im Internet

Is a contact point for people that come across illegal material on the Internet, specifically related to child pornographic and Nazi content. 
Website: http://www.stopline.at/home/
Online form: https://www.stopline.at/ui/index.php/stopline/meldeformular/?lang=de-utf-8   
Email: office@stopline.at 

Dokumentation von Rassismus durch ZARA (NGO)

 For reporting racist incidents such as: racist smearing in the subway, insulting on the street or discrimination at work, in restaurants and shops, in contacts with authorities, with private persons, in the public space and media.
Website: https://www.zara.or.at/index.php/beratung/rassismus-melden 
E-Mail: office@zara.or.at 

Reporting cyberbulling

147 Rat auf Draht

The organisation provides support to affected children, young people and other persons
Website: http://www.rataufdraht.at/   
http://www.rataufdraht.at/themenubersicht/handy-internet/was-tun-gegen-cyber-mobbing
Email: 147@rataufdraht.at 

Internet Ombudsman

The internet ombudsman is not a reporting mechanism, but it can provide support to victims of cyberbullying, for example in cases, where they want pictures or videos that offend their personal rights to be deleted. 
Website: http://www.ombudsmann.at  
Email: kontakt@ombudsmann.at  
 

Reporting hate speech and hate crime

PHAROS 
(la Plateforme d'Harmonisation, d'Analyse, de Recoupement et d'Orientation des Signalements La plateforme Point de Contact)

For reporting illegal content or conduct in the public domain, prohibited by French law. 
Website: www.pointdecontact.net/ 
https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action

Reporting cyberbulling

Netecoute

It is a support service that directs the caller to the relevant reporting services like PointDeContact.net (see above). I runs a hotline and provides on-line support.
Website : www.netecoute.fr/  
Phone : 0800 200 000